Tag Archives | customer service

Customer Follow-Up: Tools to Automate & Support

Are you overwhelmed with keeping track of people you’ve met, those who’ve responded to your newsletter and other follow-ups? That’s what made me sit up tall when someone suggested I look at a product called InfusionSoft, which could help me manage all this activity. I signed up for a trial, learned a lot (look for [...]

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7 Reasons People Shop Independent Retailers

With more emphasis on marketing to women, the way in which marketing happens will change. I thought the following list of 7 Reasons People Want to Shop Independent Retailers (from Rick Segel’s The Retail Sign Manifesto, pg 24 … sorry but this isn’t generally available yet, but check out Rick’s other great books/e-books) was very [...]

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